Billing Support ONLY:
SUPPORT NOTES FOR 3D VIDEO
WINDOWS AND WINDOWS MEDIA PLAYER ONLY!
Please be aware that you must be connected to the internet in order to acquire your licenses for playback. If you are having problems acquiring your license please be sure you are not running filtering software (Netnanny, etc.) that may prevent you from connecting. Also, please be aware that some ISPs will also filter your access if you have set your security restrictions at a high level. Please check with your ISP to verify that you are not being restricted from thrillteen.com or drmnetworks.com.
If you are getting an message that says an error occurred while verifying the license, please use the following link to restore corrupted licenses for your Microsoft Media Player: http://support.microsoft.com/KB/810422.
If you are still having problems, use the following Compatibility Test Link in order to get more information: http://ct.drmnetworks.com
If your issues are not addressed here or you have other video playback problems please contact us at the email below.
You MUST include the following information when you write or your response may be delayed.